Hydra group limited based on its high quality special service, which has a group of technical and professionally trained staff, has built up a whole set of perfect
technology-supporting service system, can effectively solve and fulfill the user's current and future needs. We will provide you long-term perfect service including free
consulting, home service, mail exchange, service visit and service online.
1. Free consulting: provide free consulting service before or after the sale: telegram, mail, fax and home service, and solve product technology problems.
2. Mail exchange: inform the customers of our development, production and service.
3. Service visit: provide the user tracking service, and remove any hidden or found problem of the product.
4. Service online: provide the user a series of service by Internet, and also corresponding service as required.
5. Special support: provide the user with the service exceeding the normal limit but this extra service will be charged.
Competitive advantages
1. "Exclusive distributorship" policy
2. Experienced R&D Department
3. OEM Capability, Buyer's Specifications accepted
4. Stable guaranteed quality
5. Competitive price
6. Excellent followed after-sale service
7. Smoothly order follow-up
Quality control
AQL standards adopted for testing and checking the quality of incoming components and parts from suppliers. Final products are 100% inspected before packing and shipment.
From an insistence on using only the best components, to the rigorous quality control which undergoes at each stage throughout the design and manufacturing process.
As a result of high-quality products and superb services, we have been well accepted from our business partners. We are looking forward to having you one of our enhanced customers and will be very appreciated to recieve any inquiry from you.
RMA Policy
When returning product to Hydra for any reason, you must first to contact Hydra and obtain an RMA (Return Merchandise Authorization) number from the RMA department. This can be initiated by completing the RMA request form on our website. The following information is required in order to complete the RMA request:
Contact name
Company name
Address
Phone number
Computer / Device manufacturer
Computer / Device model number
A brief description of the problem that is occurring with the product(s) to be returned, send to mail: info@hydragroup.biz
All requests are processed within 48 hours.
Standard Replacement
For customers that agree to return defective product to Hydra first, a Standard Replacement option is available. An RMA number must first be issued by an RMA representative. This RMA number will need to be referenced on the outside of the return shipment. Upon receipt of the defective product, Hydra will, at its discretion, either repair or replace the product and ship it out in the most expeditious manner possible. Subject to availability, the replacement product will be shipped on the business day following receipt of the defective product. In the event the product returned to Hydra has been Discontinued (i.e the product is no longer being manufactured by Hydra but is still under warranty), Hydra will, at its discretion, either repair or replace with recertified product.
Once you have obtained an RMA number
After obtaining an RMA number from Hydra, you must send the product - freight prepaid - to Hydra Group. The Hydra RMA number must be prominently displayed on the outside of your package. If you send your product to Hydra without the RMA number prominently displayed on the outside of the package, it will be returned to you unopened. Please use a shipping company that can demonstrate proof of delivery. Hydra does not accept responsibility for any lost shipments unless proof of delivery to Hydra is provided.
Please note:
Product shipped to Hydra must be properly packaged to prevent loss or damage in transit. Shipping your RMA to Hydra using regular mailing envelopes is not acceptable, as they do not protect the product from damage during shipping. Hydra will not repair or replace a module that is shipped in such a way that the product is not properly protected. Hydra will not accept any product that has been damaged as a result of accident, abuse, misuse, natural or personal disaster, or any unauthorized disassemble, repair or modification. If you have any questions, please contact the Hydra by E-mail : Info@hydragroup.biz